Yes! All of our watches are100% authentic.We source them directly from trusted and authorized dealers, ensuring they meet the highest standards of quality and craftsmanship. We guarantee that every timepiece is genuine, and each one is carefully inspected before shipment. If you have any doubts, please contact us directly for assistance.

All watches come with our company's warranty. Please refer to our Warranty page for full details.

• Warranty Registration – Visit our Warranty page and register your purchase.

No, we do not accept international orders at the moment.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Be sure to include accurate contact information to receive status update notifications.

• I did not receive tracking information. Where can I find it
  Tracking updates are sent to the registered email address. Please ensure your information is correct during purchase. If there are problems, contact us so we can resend your tracking details.

Most orders ship the same day, with the remainder shipping the following day. Delivery times are listed in our shipping policy as estimated transit times (not including handling time or weekends).

Delivery time depends on your location and shipping method. Standard shipping typically takes 3–6 business days.

You will receive a tracking number as soon as your order is dispatched. The tracking page updates as the package is scanned during transit. In some cases, packages are not scanned immediately, but they are still in transit.

We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately. If the order has already been shipped, we may not be able to make changes, but you can still initiate a return once you receive the item.

We process orders quickly to ensure fast delivery. Contact us immediately if you need to cancel or modify your order. If the order has already shipped, changes may not be possible, but you can initiate a return upon receiving the item. Modifications are handled on a case-by-case basis.

You may return or exchange your watch within 60 days of receiving it, as long as it is in its original, unused condition. Please see our Returns Policy for full instructions.

• Can I return a used watch?
  A restocking fee may apply if the return is materially different (missing parts, damages, signs of use), including missing price tags.
• Can I request a replacement watch?
  We do not have an automated replacement system, but we can process replacements manually—please contact us.

Some orders require a signature. If this is an issue, contact us to adjust your shipping preference.

• The package couldn’t be delivered because I was not home. What should I do?
  The delivery notice will indicate the post office location holding your package. You may pick it up in person or reschedule delivery online.

Many of our models are water-resistant to varying depths, typically rated in meters. Please check the product details for each specific model. We recommend avoiding wearing your watch while swimming or bathing unless it is specifically rated for water exposure.

We cover packages lost in transit but not after confirmed delivery. If you are concerned about theft after delivery, contact us to request signature-required shipping.

We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed through trusted gateways.

Our primary contact methods are online chat and email. We respond to emails within 24 hours, Monday–Friday (response times may be longer on weekends or holidays).

• Email: info@watchaces.com
• Contact form: Contact Us page

Contact us with details. If eligible under warranty, we will ask you to return the watch for repair.

Contact us immediately so we can resolve the issue.