Thank you for shopping at Lent Lily LLC. If you are not entirely satisfied with your purchase, we're here to help.
Returns
1. Return Period:
You have 60 calendar days to return an item from the date you received it.
2. Eligibility Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
3. Return Process:
To initiate a return, please contact us for further instructions. We will provide you with the necessary details to complete the return.
4. Defective Products:
If the product you received is defective or damaged, please contact our customer support team atinfo@watchaces.comwithin 30 days of delivery. We will ask you to return the product to us. Once we receive it and confirm the defect, we will issue a full refund, including the return shipping cost.
5. Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item.
6. International Orders:
Items sent to any address outside the United States can be returned within 60 days from the order placed.
International orders that are returned to the sender will have a cost to return including the import fees (customs, duties, etc). All associated fees (returns, import fees, and the original shipping fee) will be deducted from the refund.
6. Inspection and Approval:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Our team must confirm that the item is unworn, undamaged, unaltered, and where applicable still has the original tags, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be subject to a 20% restocking fee.
Please note: Returns received after 30 days of the return request date are subject to a 20% restocking fee.
Refunds
1. Refund Process:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.
2. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
4. Return Shipping:
To return your product, contact us for further instructions.
