Refund policy

Watch Aces | Last updated: September 30, 2026

Return Window

Watch Aces offers a 60-day return policy, which means you have 60 days from the date of delivery to request a return. This applies to orders shipped to the United States and Canada.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags, and in its original packaging with all included components (warranty cards, manuals, accessories, and any add-ons).

Return Authorization Required

All returns require prior authorization from Watch Aces. Items sent back to us without prior authorization will not be accepted and will be refused at delivery or returned to the sender at the customer expense.

To request return authorization, contact info@watchaces.com within the 60-day return window with your order number and reason for return. Watch Aces will respond with return instructions, including the return shipping address.

Return authorizations are valid for 14 days from the date issued. The returned item should be shipped (postmarked) within this 14-day window to ensure smooth processing.

If your return is shipped after the 14-day authorization window has expired, please contact us at info@watchaces.com before sending it back. We will work with you to determine the best path forward, which may include issuing a new return authorization if you are still within the 60-day return window, or discussing alternative options.

Returns received without prior communication after the authorization window has expired may be subject to additional review or delay in processing. In some cases, late returns may not be eligible for full refund at Watch Aces discretion.

Return authorizations cannot be issued outside the 60-day return window from delivery.

Return Shipping Costs

Customers are responsible for return shipping costs, except in the following situations, where Watch Aces will cover return shipping:

  • The item shipped was incorrect (wrong model, brand, or variant, see "Wrong Item Received" clarification below)
  • The item arrived damaged during shipping (see Items Damaged in Transit section)
  • The item is confirmed defective after our inspection (see Defective Return Claims section)

We recommend using a trackable shipping service and purchasing shipping insurance for the returned item. Watch Aces is not responsible for returned items lost or damaged in transit.

Optional Prepaid Return Label Service (United States)

As a convenience to our US customers, Watch Aces offers an optional prepaid return shipping label service for customer-paid returns (returns where the customer is responsible for shipping costs under this policy). This service is available for returns shipped from within the United States.

  • Single item return: $10 flat rate for a prepaid label
  • Multiple item return: $10 for the first item, plus $5 for each additional item on the same return

This service is optional. Customers are welcome to arrange their own return shipping through USPS, UPS, or another carrier of their choice. Using our prepaid label service is a convenience option only, not a required method of return.

This fee is not a charge for returning the item. The prepaid label fee covers only the shipping label service Watch Aces provides on the customer behalf. Customers who choose to ship their return themselves pay only their own carrier shipping cost and are not charged any fee by Watch Aces for the return itself.

If you would like to use the prepaid label service, please request it when initiating your return authorization. The label fee will be deducted from your refund upon return processing.

Prepaid label service does not apply to returns where Watch Aces is covering shipping costs (wrong item shipped, confirmed defective items, or items damaged in transit). In those cases, Watch Aces provides the label at no cost to the customer.

Returns From Canada

Canadian customers are responsible for arranging and paying return shipping through the carrier of their choice. The optional prepaid label service described above is not available for returns shipping from Canada.

When shipping a return from Canada, please:

  • Use a trackable shipping service with tracking information provided to Watch Aces at time of shipment
  • Declare the package as "Returned Goods" on the customs form to avoid duplicate duties and taxes on re-entry into the United States
  • Include a copy of the original order confirmation or return authorization inside the package

Cross-border returns may take additional time to arrive at Watch Aces due to customs processing. The 14-day return authorization window applies to postmark date, not delivery to Watch Aces.

For Canadian returns, refunds include any duties and taxes originally collected at checkout. Watch Aces refunds the full item price plus originally collected duties and taxes to the original payment method. Return shipping costs remain the customer responsibility.

Wrong Item Received, Clarification

Watch Aces offers free return shipping and full refund only in two specific situations:

1. We shipped the incorrect model. For example, if you order a Michael Kors MK5940 and receive a Michael Kors MK5941, or receive a completely different brand or watch, this is a fulfillment error on our part and Watch Aces will cover all return costs and issue a full refund.

2. Our product description contains a material factual error. If the item description contains a demonstrable factual error about the product, for example, if the listing states a 42mm case size but the watch is 45mm, or the listing states "stainless steel bracelet" but the item is leather, this is a description error on our part and Watch Aces will cover all return costs and issue a full refund.

The following situations are not considered "wrong item received" and are subject to standard return terms (customer pays return shipping):

  • The item received matches what was ordered but the appearance differs from customer expectations (dial color perceived differently in person, case size seems larger or smaller than expected, strap material feels different than pictured, finish appears different than in photos, etc.)
  • The item received matches the product specifications listed, but does not match what the customer had in mind or preferences that were not part of the product listing
  • The item received matches what was ordered but the customer did not review the product specifications (case size, movement type, water resistance, band material, etc.) before purchase

Watch Aces makes every effort to accurately represent our products through photographs, videos, and detailed written descriptions. Customers are responsible for reviewing all product details, including the item model number and specifications, before placing an order.

Product Photography and Description Disclaimer

Product images are for illustrative purposes only and may differ from the actual product due to lighting and angles. Due to differences in monitors and brightness, colors of products may also appear differently to those shown on the site.

Slight variations between the product images and the item received are normal and do not constitute a defect, misrepresentation, or "wrong item received" claim.

Product specifications (case size, movement type, materials, water resistance, brand, model number) listed in the item description are the authoritative source of product details. Written specifications take precedence over photographic representations. If a customer receives an item that does not match the written specifications listed at the time of purchase, this qualifies as a material factual error under the "Wrong Item Received" section above.

Defective Return Claims

If you believe an item is defective and eligible for a full refund with covered return shipping, please contact info@watchaces.com within the 60-day return window with a description of the defect and photographs or video showing the issue.

For US customers, Watch Aces will provide a prepaid return shipping label to facilitate the return. For Canadian customers, Watch Aces will provide return instructions and, if the defect is confirmed after inspection, will reimburse standard return shipping costs (up to the equivalent of standard ground rate) upon receipt of proof of shipping cost.

The final determination of whether the return shipping cost will be covered by Watch Aces is made after our inspection of the returned item.

  • If our inspection confirms the item is defective as described, Watch Aces will cover the return shipping cost and issue a full refund of the item purchase price.
  • If our inspection determines the item is not defective, including cases where the reported issue is due to user error, third-party damage, sizing or servicing needs (see Sizing and Bracelet Adjustment section), normal variation in appearance (see Product Photography and Description Disclaimer), or other non-defect causes, the return shipping cost will be deducted from any refund issued (US customers) or not reimbursed (Canadian customers).

This approach allows Watch Aces to respond quickly to genuine defect claims while protecting against misclassified returns.

Sizing and Bracelet Adjustment

Bracelet sizing and link removal are servicing operations, not product defects. Bracelet pins on most stainless steel watches are press-fit for security and require specialized tools to remove safely.

Customers are welcome to have their watch sized by a licensed jeweler or other third-party service. However, please be aware:

  • Watches damaged during third-party sizing or servicing, including damage to bracelet links, pins, clasps, or watch cases, are not eligible for return, refund, or exchange.
  • Watches must be returned with the bracelet fully reassembled and all original links included. Watches returned with removed links stored separately (loose in packaging), missing links, or with the bracelet in a partially disassembled state are not eligible for return, refund, or exchange.

If you experience difficulty sizing your watch, or would like to avoid the risks associated with third-party servicing, contact Watch Aces at info@watchaces.com. We may, at our discretion, provide sizing guidance or accept the watch for complimentary sizing service.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Engraved items and gift boxes: Custom-engraved watches and gift box add-ons are personalized to your order and are final sale. Once engraving begins, cancellation is not possible.
  • Clearance items: Items purchased from the Clearance Page using code CLEARANCE30 are final sale, no returns, refunds, or exchanges. If you receive a defective clearance item, you must contact info@watchaces.com within 7 days of delivery. Claims submitted after this window cannot be processed.
  • Items showing signs of wear: Any watch showing signs of wear, including but not limited to scratches, dents, marks on the crystal, marks on the case or bracelet, worn straps, or other visible evidence of use, is not eligible for return.
  • Items damaged by the customer or third party: Watches damaged after delivery, including damage caused during third-party sizing or servicing, are not eligible for return.
  • Items with removed or missing bracelet links: Watches returned with removed links stored separately, missing links, or with the bracelet in a partially disassembled state are not eligible for return.
  • Items returned without original packaging or components: Returns must include the original watch box, warranty cards, manuals, tags, and any included accessories. Missing components may render the return ineligible.
  • Items returned without prior return authorization: See "Return Authorization Required" section above.
  • Items returned outside the 60-day return window: See "Return Window" section above.

Damaged Returns

Watch Aces inspects all returned items upon receipt. Returns arriving in damaged condition, showing signs of customer-caused damage, or otherwise failing to meet the conditions described in this policy will not be eligible for refund.

Damaged returns will be held for 14 days from receipt. Watch Aces will contact the customer with photographs documenting the received condition. Within that 14-day window, the customer may either:

  • Arrange for the item to be returned to them at their expense (Watch Aces will provide shipping cost estimate and require payment before shipping); or
  • Authorize Watch Aces to dispose of the item.

Items unclaimed after 14 days will be disposed of at Watch Aces discretion, and no refund will be issued.

Items Damaged in Transit

If your item arrives damaged, please refer to the Damaged Shipments section of our Shipping Policy for the reporting process and required documentation. Damage claims must be submitted within 48 hours of delivery with photographs of the packaging, item, and shipping label.

Refund Processing

Once a returned item arrives at Watch Aces, our team will inspect it against the return conditions described in this policy. If the return is approved:

  • Watch Aces will process the refund to the original payment method within 3 business days of return inspection.
  • Bank and card issuer posting times typically take an additional 5-10 business days for funds to appear in the customer account. This posting timeline is controlled by the customer bank and is outside Watch Aces control.

Total refund timing from return receipt to funds posting is typically 8-13 business days.

For Canadian orders, approved refunds include the full item price plus any duties and taxes originally collected at checkout, refunded in the currency of the original transaction. Return shipping costs paid by the customer are not refunded except where Watch Aces has agreed to cover them (wrong item, confirmed defective, or transit damage).

If the return is not approved (for example, due to condition issues or missing components as described in this policy), Watch Aces will notify the customer within 3 business days of inspection with the reason for non-approval.

If you have not received a refund confirmation within 5 business days of your return being delivered to Watch Aces (per your return tracking), please contact info@watchaces.com.

Exchanges

Watch Aces does not offer direct exchanges. To exchange an item for a different model or variant, please:

  • Follow the standard return process for the item you wish to return.
  • Once your return is authorized, place a new order for the desired item at your convenience.

This approach ensures you receive your new item as quickly as possible without waiting for the return to be received and inspected, and gives you full control over the timing of your new purchase.

If the item you originally ordered is defective or shipped incorrectly, contact info@watchaces.com, we may be able to arrange a replacement of the same item without requiring the standard return process.

Warranty

Watch Aces provides a separate warranty on all watches sold through our store. The Watch Aces Warranty is a distinct policy from this Return Policy and covers manufacturing defects and watch movement issues within a specified warranty period. The warranty applies to both US and Canadian customers.

For full warranty terms, coverage, exclusions, and claim procedures, please see our Warranty Policy.

Warranty vs. Return:

  • Returns are for customers who wish to return a product within the 60-day return window for reasons covered by this Return Policy.
  • Warranty claims are for defects in materials or workmanship that develop after purchase, and may be submitted at any time within the warranty period even after the return window has closed.

If you are unsure whether your situation is a return matter or a warranty matter, contact info@watchaces.com and we will direct you to the correct process.

Resolving Concerns Before Escalation

Watch Aces is committed to resolving customer concerns quickly and fairly. If you experience any issue with your order, including shipping, product condition, sizing, or refunds, we ask that you contact us first at info@watchaces.com. We typically respond to customer inquiries within 24-48 business hours and work to resolve concerns without requiring escalation to third parties.

Customers who file chargebacks with their bank without first contacting Watch Aces to attempt resolution, or who file chargebacks while a return, refund, or replacement is actively in progress, may forfeit their right to that resolution. Watch Aces will contest chargebacks filed in these circumstances with supporting documentation.

Chargebacks filed on refunded transactions, engraved or personalized items, items showing signs of wear, items damaged by the customer or third party, or items outside the return window will be contested with the card issuer.

Contact

For questions about this Return Policy or to initiate a return, contact Watch Aces at:

info@watchaces.com