Shipping policy
Watch Aces | Last updated: September 30, 2026
Where We Ship
Watch Aces ships to the United States (all 50 states) and to Canada. We do not ship to other international destinations at this time.
Watch Aces ships to residential and commercial addresses, including USPS PO Boxes within the United States. Customers are responsible for providing accurate and complete shipping addresses at checkout.
Watch Aces reserves the right to review any order for fraud prevention purposes and may, at our sole discretion, cancel and fully refund orders shipping to addresses we determine present elevated risk, including but not limited to freight forwarding services, package consolidators, or addresses inconsistent with the billing information provided.
Order Processing Times
Orders placed before 2:00 PM Eastern Time on a business day are processed and shipped the same business day. Orders placed after 2:00 PM ET, or on weekends and holidays, are processed and shipped the next business day.
Engraved orders require up to 3 additional business days for processing to complete the engraving service before shipment. Engraved orders often ship sooner than this, but the 3-business-day window allows for careful workmanship on personalized items.
Business days are Monday through Friday, excluding federal holidays. Watch Aces does not process or ship orders on Saturdays, Sundays, or federal holidays.
Processing times reflect the time required to prepare and ship your order. Total delivery time depends on the shipping method selected and the destination.
United States Shipping Options and Delivery Times
The following shipping options are available for orders within the United States:
| Shipping Option | Expected Transit Time | Cost |
|---|---|---|
| USPS Ground Advantage | 3-6 business days | Free |
| USPS Priority | 3 business days | $10 |
| UPS 2nd Day Air | 2 business days | $25 |
| UPS Next Day Air | 1 business day | $50 |
Transit times are estimates provided by the carrier and are counted from the day after the package is dropped off with the carrier. Transit times do not include weekends or federal holidays. Delivery times may be affected by weather, carrier delays, or other circumstances outside Watch Aces control.
Late Delivery Refunds (United States)
Only UPS Next Day Air shipments carry a delivery time guarantee. If a UPS Next Day Air shipment is not delivered within the guaranteed timeframe (1 business day after drop-off, excluding weekends, holidays, and delays outside the carrier control), the customer may request a refund of the shipping cost.
To request a Next Day Air late-delivery refund, contact info@watchaces.com within 7 business days of the original delivery date. Refund eligibility is subject to UPS guaranteed service terms, which exclude delays caused by weather, natural disasters, incorrect addresses, or other circumstances outside UPS control.
Transit times for USPS Ground Advantage, USPS Priority, and UPS 2nd Day Air are estimates only and are not guaranteed. Late delivery on these shipping methods does not qualify for shipping cost refunds.
Canada Shipping
Watch Aces ships to all Canadian provinces and territories through Shopify Managed Markets. Canadian orders are subject to the terms below in addition to the general shipping terms in this policy.
Canada Shipping Options and Delivery Times
| Shipping Option | Expected Transit Time | Cost |
|---|---|---|
| Standard (USPS International / Canada Post) | 7-14 business days | Calculated at checkout |
| Expedited (UPS Standard to Canada) | 3-7 business days | Calculated at checkout |
Shipping rates for Canadian orders are calculated at checkout based on carrier, destination province, package weight, and dimensions. Free shipping does not apply to Canadian orders.
Transit times are estimates provided by the carrier and are counted from the day after the package is dropped off with the carrier. Delivery to remote areas, including Yukon, Northwest Territories, and Nunavut, may take longer than the ranges listed above.
Transit times for Canada shipping are estimates only and are not guaranteed. Late delivery does not qualify for shipping cost refunds.
Currency, Duties, and Taxes for Canada
Canadian orders are processed through Shopify Managed Markets. Depending on your Shopify Markets settings, prices may be displayed in Canadian Dollars (CAD) or United States Dollars (USD) at checkout.
Duties and taxes for Canadian orders are collected at checkout (Delivered Duty Paid). The total amount displayed at checkout includes all applicable Canadian duties, GST/HST/PST, and import fees. Customers will not be asked to pay additional duties, taxes, or brokerage fees upon delivery.
This DDP (Delivered Duty Paid) approach ensures a transparent, all-inclusive price at checkout with no surprise fees on arrival.
Canada Customs and Delivery
All Canadian orders must clear Canadian customs before final delivery. Customs processing time is not included in the shipping transit time estimates above and may add 1-5 business days depending on the destination and volume at the port of entry.
Watch Aces provides accurate customs documentation for each shipment. Customers are responsible for providing accurate shipping addresses. Packages that cannot be delivered due to incorrect addresses, refused delivery, or customer failure to respond to customs requests will be returned to Watch Aces at the customer expense, which will be deducted from any refund issued.
Signature Confirmation
For your security and ours, orders totaling $300 USD or more (approximately $400 CAD) require signature confirmation upon delivery. Signature confirmation is provided through USPS, UPS, or Canada Post, depending on the shipment method and destination.
Watch Aces reserves the right to require signature confirmation, adult signature (21+), or restricted delivery on any order at our sole discretion for fraud prevention and delivery security purposes. This may include, without limitation, orders flagged by our fraud prevention systems, orders shipping to addresses that differ from the billing address, or any other order we determine warrants enhanced delivery security.
If you are unable to sign for a package requiring signature confirmation, the delivering carrier will attempt redelivery or hold the package at a local facility for pickup. Please contact the carrier directly for redelivery arrangements.
Address Corrections and Changes
Address corrections (fixing typos, missing apartment or suite numbers, or ZIP/postal code errors for the same intended delivery address) may be requested by contacting info@watchaces.com before the order enters fulfillment. Once a shipping label has been generated, address corrections may no longer be possible.
Address changes (shipping to a different address than originally provided) are not permitted after order placement. Customers who need to ship to a different address must contact Watch Aces to cancel the original order for a full refund, then place a new order with the correct shipping address.
Order Cancellations
Standard (non-engraved) orders may be cancelled at no cost anytime before the order ships. To cancel, contact Watch Aces at info@watchaces.com as soon as possible.
Engraved orders may be cancelled before engraving begins. Once engraving has started, the order cannot be cancelled or refunded, as engraved items are custom-made and non-returnable. Please refer to our Return Policy for full engraving terms.
Post-fulfillment cancellation: If your order has already been prepared for shipment but has not yet been picked up by the carrier, cancellation may still be possible but is not guaranteed. Contact us immediately at info@watchaces.com and we will attempt to intercept the order.
When Watch Aces cancels an order at customer request, we process the refund to the original payment method immediately. Please note that while Watch Aces submits the refund right away, banks and payment processors may take 3-10 business days to post the funds back to your account. This timing is controlled by your card issuer and is outside Watch Aces control. For Canadian orders, refunds include any duties and taxes collected at checkout.
Delivery Confirmation and Risk of Loss
Watch Aces does not purchase third-party shipping insurance. All shipments are covered only by the standard carrier services described above.
Risk of loss transfers to the customer upon delivery confirmation by the carrier. Once the carrier marks a package as delivered to the shipping address provided at checkout, Watch Aces has fulfilled its shipping obligation.
If your package is marked delivered but not received:
- Contact us at info@watchaces.com within 5 business days of the delivery confirmation date.
- Watch Aces will submit a service request to the carrier requesting delivery verification, including confirmation of the exact address of delivery and (where available) GPS or scan data.
- If the carrier confirms misdelivery (the package was delivered to an address other than the one provided at checkout), Watch Aces will issue a full refund or ship a replacement item at our discretion.
- If the carrier confirms delivery to the correct address, Watch Aces considers the shipping obligation fulfilled and cannot offer a refund or replacement. Customers in this situation should contact the carrier directly to file a claim, or contact local law enforcement to report package theft.
Watch Aces is not responsible for packages stolen from the delivery location after successful delivery, packages accepted by unauthorized recipients at the delivery address, or packages misdelivered due to incorrect or incomplete addresses provided by the customer.
Damaged Shipments
If your package arrives visibly damaged, please take the following steps to preserve your rights under this policy:
- If possible, refuse delivery at the time of the delivery attempt and instruct the carrier to return the package to Watch Aces.
- If you have accepted the package, contact Watch Aces at info@watchaces.com within 48 hours of delivery.
- Provide photographs of the following: the shipping box or envelope showing any visible external damage; the item itself showing the damage; the shipping label.
- Retain the original packaging and damaged item until the claim is resolved. Do not discard packaging.
Damage claims submitted after 48 hours of delivery, or without the required photographic evidence, may not be eligible for refund or replacement.
Once we receive your damage report and photographs, Watch Aces will review the claim and, at our discretion, offer a refund, replacement, or repair. We may also require the item to be returned before issuing a resolution.
Contact
For questions about this Shipping Policy or a specific shipment, contact Watch Aces at:
