Before You Purchase

Choosing a watch should feel exciting and straightforward. Here is what to expect when you shop with Watch Aces, from authenticity and packaging to delivery and aftercare.

Genuine watches, carefully inspected

Every watch we sell is authentic, new, and unworn. Each watch is inspected by hand before shipping.

Watch Aces is an independent retailer, not an authorized dealer. We source genuine watches outside the authorized dealer channel, including current, prior-season, and discontinued models. This gives us flexibility in our selection and pricing. Your purchase is backed by our Watch Aces warranty, as outlined below.

For answers to common questions about packaging, model variations, serial numbers, and other authenticity details, visit our Authenticity Guide.

Our pricing

Our prices reflect sourcing costs, availability, and demand for each model. Discounts vary, and some harder-to-find watches may be priced closer to their original retail price. Every purchase includes our inspection, careful packing, and support before and after delivery.

Your watch and its packaging

Your watch arrives in a genuine brand box with the paperwork supplied with that model. Box designs and included documents can vary by production year and sourcing channel. Protective stickers may be present, but their placement and availability vary.

Like other retailers, we occasionally receive returns. A returned watch is offered for sale again only after inspection confirms that it remains new and unworn.

If a particular box style or document matters to you, please contact us before ordering so we can confirm what is included.

Engraving and gift options

Make your watch more personal with our in-house engraving service. Available placement and space depend on the watch, and the finished appearance varies with the material and color of the engraved surface. Please review your text, spelling, and dates carefully before submitting your order. Engraving generally adds about two business days to handling time. If we need clarification, we will contact you by email. If we do not hear back within three business days, we will ship your watch without engraving and refund the engraving fee.

For gifting, you can also choose an optional gift box and add a personal message where these options are offered. The standard brand box is included with your watch; any additional gift packaging is a separate option. Review the available choices and charges when placing your order, and contact us beforehand if you have a particular presentation or delivery deadline in mind.

Shipping and delivery

We ship from Virginia, and every order includes tracking.

Orders placed by 2 PM Eastern normally ship no later than the next business day. Orders placed after that time may require one additional business day. Engraved orders usually ship within approximately three business days.

Handling time and transit time are separate. Handling is the time we need to prepare your order. Transit is the time the carrier needs to deliver it after receiving the package. Choosing faster shipping reduces transit time; it does not shorten engraving or handling time.

Standard shipping is free on US orders, with faster options available at checkout. Delivery estimates can be affected by weather, holiday volume, and carrier delays. Please see our Shipping Policy for service estimates and any applicable delivery guarantees.

If your watch is for a specific occasion, allow extra time or contact us before ordering.

Returns

Most watches may be returned within 60 days of delivery, provided they remain unworn and are returned with their original box and packaging. There is no restocking fee. Watches that have been worn or damaged are not eligible for return.

For change-of-mind returns, the customer is responsible for return shipping. If our inspection confirms a defect or an error with your order, we cover the applicable shipping costs and arrange a replacement or full refund.

Engraved watches are personalized and cannot be returned for a change of mind. If we make an engraving error, contact us so we can correct it.

Start your request through our Return Form. Our Return & Refund Policy explains the full conditions and process.

Warranty and support

Your watch includes a one-year Watch Aces warranty from the purchase date, covering manufacturing defects and movement problems. Covered repairs or replacements are provided at our discretion, with parts and labor included.

The warranty excludes physical or external damage, water or moisture damage, lost stones, and damage caused by third-party servicing. Battery coverage is explained below.

Warranty registration is required. Please follow the instructions on our Warranty Coverage page. To request service, email info@watchaces.com with your order number and a description of the issue.

Batteries

A quartz watch's battery may have been installed well before your purchase, so its remaining life can vary. We check every watch before shipping and replace the battery when needed.

If your battery stops working within the 60-day return period, contact us before arranging a replacement so we can help. After that period, routine battery replacement is not covered by our warranty and can be handled by a local watch repair shop or jeweler.

Automatic and mechanical watches do not use batteries. They require winding, wrist movement, or both, depending on the movement.

Sizing and fit

We do not offer bracelet sizing or link removal. Metal bracelet watches ship at their supplied length, and a local jeweler or watch repair shop can usually adjust them.

Extra links are generally not included, except with certain Nixon models, and we do not sell links separately. Check the listed measurements before ordering. If you need a specific wrist fit, contact us so we can help confirm it.

Questions before ordering?

Email info@watchaces.com or visit our FAQ. Our support is handled by email, where a real person can help with product questions, gift options, and order details.